Quality

SCHNEIDER ELECTRIC QUALITY
This training is co-authored by Schneider Electric and Envol5

logo quality

	Discover Quality
	Introduction - Did You Say "Quality"? - The Quality Function - Schneider Electric Quality policy - Quality e-learning Program presentation

	Starting up a Quality System
	Choosing a standard - Conforming to the standard in our organization - Conforming to the standard in our organization - Certification

	Managing Quality
	Organising Quality Management - Driving an Improvement Approach - A Model of Excellence - Preparing a Quality Plan

	Building processes
	The route to customer satisfaction - What is a process? - Process Management - Avoiding hitches - Schneider Electric Processes - Identifying a process - Describing a process

	Listening to the customers
	Customer driven company - Satisfaction path - Customer listening system - Listening tools - Non-quality costs - Customer dissatisfaction

	Managing Supplier Quality
	Introduction to the SSQM system - Quality responsibilities between Schneider Electric and Suppliers - Supplier Critical Issues Reporting - Schneider Electric's Supplier Quality Policy

	Managing the documentation
	Quality system documentation - Quality manual - Mandatory records - Process and documentation

	Communicating on Quality approach
	Understanding the essential notions - Getting prepared before communicating - Controlling the main tools - Promoting quality

	Measuring Quality
	Build a Quality Measurement system - Build an indicator - Design a scoreboard - GRAP example - A few words on the Balanced Scorecard

	Benchmarking
	Benchmarking, what is it? - Why use benchmarking? - How to use benchmarking? - Success key factors

	Choosing a problem solving method
	Collecting the facts - Defining the problem - Choosing a problem solving method

	Solving simple problems
	Seven stages - Looking for the causes - Searching for solutions - Planning the actions - Implementing - Assessing

	Managing a Lean Manufacturing Project
	Where Lean Manufacturing comes from - Main principles - Six Sigma and Lean Manufacturing - Implementing Lean - Lean Manufacturing at SE

	Managing a Six Sigma Project
	Benefiting from Six Sigma - Understanding the principles - Driving a Six Sigma project - Succeeding without risk

	GRAP
	Introducing GRAP - Processing a Single Technical Return - Managing a Technical Return for Analysis - Processing a Technical Return for Expert Assessment - Managing a Technical Return for Repair - Implementing Corrective Actions

	BIS
	Discovering the BIS - Implementing the BIS - Reading and Interpreting the BIS results

	SSQM
	Supplier Approval Module - Supply Qualification Module - Supplier Performance Module

	Tool box
	Quality tools: Brainstorming - Affinity Diagram - Ishikawa Diagram - 9 square box - Weighted vote - 5 W and 2 H - Pareto Diagram - Multi-criteria Matrix

Schneider Electric's collective Quality Challenge

Schneider Electric's collective Quality challenge is to improve and control the processes and to increase people’s commitment, attitude and competencies, in order to boost customer satisfaction and slash non quality. To help all our managers and Quality teams reach this goal, we have set up "on-line training modules"
The course has been designed for anyone who is involved in the quality system management. The course aims to enable personnel to understand the actual working of Schneider Electric's quality system without having to spend long periods on training away from the work place.
This training is not designed to turn you into a highly skilled Quality Manager but it will lay the foundation for a sound knowledge of the Schneider Electric requirements of quality management.

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